Due to the Eid Mubarak holiday , all orders starting 22nd of June will be processed and sent on the 4th of July

Terms & Conditions

  1. All orders shipped with EMS International include tracking number/delivery confirmation at http://ems.posindonesia.co.id or http://www.posindonesia.co.id
  2. The shipping duration takes within 6-14 business days, depending on where you live.
  3. We do not cover the taxes in your country, it will be your full responsibility due to the different country regulation.
  4. Orders will usually ship within 2-5 business days. orders placed on Saturday, Sunday and holidays are not processed until the following business day.
  5. First automatic e-mail will be send when your funds are captured, and second when your order is shipped (include with your tracking number).
  6. A product which is damaged during shipping will be not in our responsibility, you must file a claim with the carrier.
  7. Goods that have been shipped (we already emailed a tracking number) can't be canceled nor refunded.
  1. The exchange is requested within 21 days of the original shipping date, after that we will issue you a store credit.
  2. The exchanged product must be received in their original/unworn condition. please try shoes on a carpet or similar surface to avoid scratches. 
  3. Customers are responsible for all costs relating to the exchange shipping, include inbound shipping of the old product and the new one. 
  4. If you need to exchange size, please send us email at info@ortodoux.com and send the old product to
    NERE Jl. Peta (ruko Kopo Plaza A-16)
    Bandung 40233
    Indonesia
    +62-812-2466-9239
    With label refund product. we prior DHL as the shipment carrier. 
  5. We will give you the new shipping cost that has to be paid via PayPal to ortodoux@gmail.com, depending on the recipient address.
  6. The new product (if there is on stock) will be shipped right away after you send us tracking code of the old product and paid the new shipping cost. 
  1. The full refund is requested within 21 days of the original shipping date, after that we will issue you a store credit.
  2. We only offer full refund if we ship an incorrect product, the product is not suitable with our product detail, a product was shipped from our warehouse broken or defective. 
  3. If you need to have full refund, send us email at info@ortodoux.com with the reason. 
  4. Send the old product to
    NERE Jl. Peta (ruko Kopo Plaza A-16)
    Bandung 40233
    Indonesia
    +62-812-2466-9239 With label refund product. we will send you the inbound shipping cost of the old product to your PayPal account.
  5. There are no refunds on products damaged in shipping. in that case, you must file a claim with the carrier. 
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